Can I purchase tickets only for an event?
Due to our contractual agreements, we can only offer tickets within our packages and tours, and therefore cannot sell them on their own. Many of our packages are customisable to suit customer's needs, so please talk to our team and we can find the right experience to suit you.
Can I alter a package?
Many of our package elements can be changed to suit your needs. This includes accommodation options, ticket type and additional experiences and inclusions. Chat to our team for more information.
Is the package price per person or per room?
In general, prices are shown on a per person basis.
Can you please inform me about new events and products?
Absolutely. Subscribe to our mailing list and we will keep you up to do date on our new products, upcoming deals and specials as well as inspiration for your next adventure. You can subscribe in the link at the bottom of the page.
What trip style will suit me better?
Keith Prowse Travel offers both packages options to suit those who want a bit more freedom and independence or tour options for those who want something a bit more structured and hassle-free. Read more about each of our travel styles under the About Us section.
What if I have special dietary requirements?
We can accommodate guests who are vegetarian and vegan and can also assist with diabetic, gluten-free and other medically-recommended diets. Please advise us at time of booking.
Can I book a group?
We take the hassle out of booking a group holiday – and we offer some great discounts and customisable options for groups of 10 or more. Chat to our travel team to see what we can offer.
How many people travel in a tour?
Our tours are designed for smaller, intimate groups of around 10 to 15 people. You will get to meet people from across the world as you experience world-class sporting events and explore the landmarks, local culture and hidden gems of your destination.
I have a disability. Can I travel with Keith Prowse Travel?
Keith Prowse Travel is committed to making travel and sporting experiences widely accessible, regardless of ability or disability. Our team is able to cater to a range of disabilities. Please speak to us about your requirements when booking and we can see how we can accommodate your needs.
Can you tailor your event experiences for corporate groups?
Definitely. We have a dedicated team specialising in corporate experiences. We offer experiences to a range of events and can customise and organise all aspects from start to finish to suit your requirements. You can read more about what we can offer under the About Us section or simply chat to our team to find out more.
Do your tours and packages include airfares?
Flights are not included in our packages and tours unless specifically mentioned in the product details. Flights can be added to any of our experiences and this can be arranged through our travel consultants.
Can I alter my booking at a later date?
Subject to our Terms and Conditions, your booking can be altered. We will always do our best to make the changes you request but they can often be subject to availability. Alterations may incur additional charges.
How do I pay for the package?
Keith Prowse Travel accepts various payment options including:All Major Credit Cards (service fees apply)Direct DepositPayment GateeNettContact our team on 1300 730 023 for further details.
Can I make a provisional booking?
Yes, we can hold most packages for 7 days if more than 45 days prior to the event and subject to availability – after that time if payment hasn’t been received the booking will auto-cancel.
How far in advance do I need to book?
It is always best to book as early as possible to ensure access to the best possible facilities.
Should I purchase Travel Insurance?
All Keith Prowse tickets & packages are non-refundable and do NOT include travel insurance within the package. Therefore, it is highly recommended to purchase travel insurance before you depart. Chat to our travel consultants for more information.
When will I receive my documents?
We send out documentation approximately 2-3 weeks before the event, however we will keep you updated before you depart. In some cases, hard copy tickets will be distributed at the event venue due to the high ticket value and security purposes. We will notify you of such instances.
How can I get in contact with the Keith Prowse Travel Team once I have arrived?
Our team is available to contact 24/7 through our emergency contact number, provided on your documentation. For our major events, our team will be on the ground for the duration of the event, and will be able to assist you throughout your trip.
Keith Prowse Travel organised a trip to the Hong Kong 7's for myself and a group of friends - Everything went seamlessly, the function was a great event with plenty to drink and food........Staff were always available to assist with anything re local activities, restaurants etc - Highly...
Ken Ferro, Hong Kong Sevens
Just did the 2019 Victoria Derby Day & Melbourne Cup double with Keith Prowse Travel. Start to finish the team did an exceptional job at ensuring this dream trip was awesome. It’s hard to beat seats on the Flemington finish post both days, the Cup eve cocktail party with Australian...
Dan Argus, Melbourne Cup Carnival
The Team at Keith Prowse Travel were excellent. They tailored our trip! Out of the 9 guys who went, 7 of the guys were on their first &'s trip and they still can not stop talking about it. They enjoyed it so much we are all returning in 2020. I highly recommend the entire team at Keith...
Pedro Da Silva, Hong Kong Sevens